Terms & Conditions
Placing Orders
Orders can be submitted to AMCI via Email to sales@amci.com.
AMCI schedules all orders to Ship Complete unless the purchase order specifies the request/authorization to Ship Partial. We are happy to ship any products that are readily available and back order the balance, but this must be authorized in writing on the purchase order.
Payment Options
1.) Credit Account (Purchase Orders)
We accept purchase orders (P.O.) from customers with approved accounts. Our credit account terms are Net 30 days (no discounts for early payments). We invoice on the day of shipment.
2.) Credit Cards – we accept several major credit cards (must be issued through U.S. banks)
- VISA
- MasterCard
- Discover
- American Express
We must approve all credit card orders prior to shipment. Orders totaling $10,000 or more must be accompanied by a signed Purchase Order. Our response time can sometimes depend on the credit card verification process, so make sure you have your order in prior to 1:30 p.m. EST for same-day shipment. (See Same Day Shipping Deadlines in the following section for complete details.) If for some reason there’s a problem, we will call or e-mail you to advise you of the problem, which will help minimize delay. Credit card issues on orders placed late in the day may delay your order if we are unable to contact you.
Credit Card cancellation policy:
- Stocked items which have not shipped at time of cancellation are subject to a 3.5% Cancellation Fee, to recoup lost credit card fees.
- Built to Order items (non-stocked products) are Non-cancellable & Non-returnable once the order is placed.
- Stocked items, that have shipped at the time of cancellation, would need to go through the normal Return to Stock process. They will be subject to the 15% minimum Restock Fee and must meet all standard Return to Stock requirements.
Shipping Terms
AMCI Standard method of shipment is UPS Prepaid & Charge. We do not have any Freight Allowed terms. UPS, Fed Ex, & DHL COLLECT shipments may be accepted as long as a valid Collect Account Number, Contact Name, and Phone Number are provided on the purchase order. We reserve the right to reject Collect methods if ongoing problems occur.
AMCI does not arrange Same-Day Deliveries. We are happy to have stock product packaged and available for pickup should the customer desire to arrange the courier pick-up from our location. The customer must make all arrangements and complete ALL documentation with the courier. AMCI will not provide any documentation to the courier. The package will simply be made available for the pick-up.
Same Day Shipping Deadlines
The same day shipping deadline for order processing is 1:30 PM Eastern Stand Time (EST).
All orders received after the specified deadline will be processed and shipped the following business day and/or when the product becomes available in the event an item is out of stock.
